Like/follow us

Who is the Property Ombudsman?

There are a lot of terms thrown around in the world of property, that it can be hard to know your apples from your bananas!

At Young Lee, we are always happy to help explain anything you’re unsure of and we will touch on different things throughout our series of blog pieces. This week, we are looking at the Property Ombudsman.

The Property Ombudsman scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990. The scheme is approved by the UK government to help consumers settle disputes with property businesses such as estate agents, letting agents and property management agents.

The Property Ombudsman scheme can look at complaints made by consumers, which could include poor or incompetent service.

Before the Ombudsman can look at a complaint against a property business, the consumer must first give the business the opportunity to consider the complaint against a property business. If the business fails to complete the complaints procedure or eight weeks have passed since the initial complaint was made to them, the consumer can take their complaint to the Ombudsman who will handle it from there.

At Young Lee, we are always happy to discuss any questions or concerns you may have when it comes to renting or letting in Brighton and Hove. Get in touch with us today on 01273 005599 or email

Don’t forget, you can view all of our current properties available to rent in Brighton and Hove here.

Sign up for our latest property news